Eight rules for superlative service

Eight rules for superlative service It's one thing to provide technical or customer service but quite a different thing to do so really well. What's really changed the whole concept of outbound service as compared to, say, twenty years ago, is that a company's customers can now find each other and talk. They can discover and publicize your weaknesses with a speed and depth of commentary that, if they are annoyed, can be astounding and result in significant brand damage. Read More WHITE PAPER: ArcSight Building a Successful Security Operations Center This paper outlines industry best practices for building and maturing a security operations center (SOC). For those organizations planning to build a SOC or those organizations hoping to improve their existing SOC this paper will outline the typical mission parameters, the business case, people considerations, processes and procedures, as well as, the technology involved. Building a Successful Security Operations Center In this Issue iPass gives IT more control of mobile access Microsoft promises early patch for IE zero-day President Obama sends his first tweet Microsoft Office 2010: Three upgrade tps for enterprises Free watermark tool marks your images CheckIt Diagnostics Microsoft cuts time Bing stores some user data to six months How Hadoop start-up Cloudera is evolving WHITE PAPER: Cisco Systems Inc. Case Study: Dramatically Reduce Branch Office Costs Sony Ericsson is saving over 1.5 million annually after adopting Wide Area Application Services (WAAS). The mobile phone manufacturer is accelerating mission-critical product life cycle management applications, improving IT agility and reducing IT operation costs at all of its branch sites. Learn More iPass gives IT more control of mobile access Mobile connectivity provider iPass, which for many years has consolidated network accounts for workers on the go, is now shifting its focus to helping enterprises manage mobile data use. Read More Microsoft promises early patch for IE zero-day Microsoft announced that it will release an out-of-band patch -- meaning a patch that breaks the standard Patch Tuesday release cycle -- to address the Internet Explorer flaw at the heart of the attacks in China against Google and other targets. The announcement was short on details, but Microsoft promised to provide more information on Wednesday. Read More WEBCAST: Citrix NetScaler VPX: Harness the Power of Virtualized Web App Delivery Want to make your Web app delivery more flexible, dynamic and cost effective? Then attend this exclusive technical seminar which shows you how Citrix NetScaler VPX - a virtualized app delivery controller appliance - can improve your network infrastructure by offering: increased physical, functional, and operational flexibility for delivery of all of your Web apps and more. Click here to register today. President Obama sends his first tweet President Barack Obama sent his very first tweet on Monday during a visit to the American Red Cross headquarters in Washington, D.C. Read More Microsoft Office 2010: Three upgrade tps for enterprises Enterprises considering upgrades to Office 2010 and SharePoint 2010 will face disruptions due to new features and integration with social networking and Web-based tools. Here are a few bits of advice from Forrester on how to plan ahead. Read More WHITE PAPER: NetApp Inefficiencies Behind Exchange, SQL Server, More Discover four current Microsoft application infrastructure challenges and why recent changes in Microsoft infrastructures create a compelling opportunity to improve underlying storage infrastructures right now. Learn more! Free watermark tool marks your images When it comes to embedding a watermark -- a partially transparent text overlay, typically used to identify that an image is a sample, or credit the source -- in digital images, almost any image editing program worth its salt can get this common task accomplished. But when you have dozens or hundreds of images that need the same treatment, sometimes it's just easier to work with a dedicated tool, such as Watermark Image. Read More CheckIt Diagnostics Worried that you may have a system problem and want to put your PC through its paces to find potential issues? Then CheckIt Diagnostics might be for you. Unlike most other system analyzers, it doesn't just report to you what's underneath the hood -- it actually performs diagnostics, like a car mechanic, to see whether you have any underlying hardware woes. Read More Microsoft cuts time Bing stores some user data to six months Microsoft announced plans to cut the length of time it stores IP addresses of Web searchers using its Bing search engine from 18 months to six in a bid to improve its privacy track record. Read More How Hadoop start-up Cloudera is evolving A data integration app will be formally released this quarter as part of the overarching Cloudera Dta Platform. Read More